Scrum Master Patient Strategy /Patient ServicesLocation - San Francisco, CA (REMOTE)Experience – 10+Must Have Technical/Functional Skills8+ years of experience as a Scrum Master or Agile Delivery Lead.Experience supporting or delivering initiatives in pharma commercial, patient engagement, patient services, or related healthcare programs.Strong understanding of patient services workflows (onboarding, benefits, adherence).Experience working in regulated pharma commercial environments.Excellent facilitation and stakeholder management skills.Roles & ResponsibilitiesAct as Scrum Master for one or more Agile teams delivering Patient Services / Patient Strategy solutions.Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)Support execution of initiatives related to:Patient onboarding and enrollmentBenefits investigation and access servicesPatient adherence and persistence programs o Patient support services (PSP / HUB models)Remove impediments related to cross-functional dependencies (Commercial, IT, Compliance, HUB vendors).Work closely with Product Owners and BSAs to ensure backlog items reflect patient-centric outcomes.Track and report delivery metrics (velocity, sprint health, risks, dependencies).Ensure Agile delivery aligns with pharma compliance, including GDPR/HIPAA, consent management, and MLR processes.
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